How We Boosted Sales with UX and an Optimized Web Platform
Client
Plus Hosting
Partnership
5+ years
Industry
IT & Technology
Expertise
E-commerce Platforms
ERP & API Integrations
The new user experience drove greater sales and a higher volume of conversions by addressing key user frustrations. The simplified checkout process, along with enhanced navigation, contributed to faster decision-making and improved customer satisfaction. The knowledge base and streamlined user interface also empowered customers to make informed purchasing decisions, reducing the burden on customer support and enhancing overall operational efficiency.
+61%
Revenue growth since launch.
+22%
Increase in online orders.
Plus Hosting wanted to solve the following challenges
01
Overwhelming product range for users of all technical levels
02
Complex checkout process leading to abandoned carts
03
Customers reliant on support staff to make decisions
04
Delays and inefficiencies across the buying journey
The project began with an interface redesign that simplified the product offering, followed by a streamlined checkout and a self-service knowledge base. Working directly with Plus Hosting’s developers, we tailored solutions to their existing infrastructure, speeding up implementation. The result is a unified platform that makes buying services easier and reduces the support team’s workload.
Tech Stack
Frontend
Vue | Nuxt
Backend
Strapi
Undeniable Results Speak for Themselves
+22%
Increase in online orders.
+61%
Revenue growth since launch.
- 43%
Reduction in support-assisted orders.
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